the history of contact centre innovation
In an effort to better understand the future of the contact centre, we’ve turned to
the past for clues on which new innovation will shape the future of our industry.
We identified some of the most important contact centre technologies of the last
100 years and measured the lag between their conception and mainstream
adoption. Then, using our findings to estimate how long it will take for today’s
innovations to make an impact in the contact centre. Scroll down to discover what