Are you looking for opportunities to improve your contact centre performance? Or perhaps you have a customer experience vision you want to make a reality? If so a transformation project might be on the horizon.
In this webinar series, we will show you how to:
- Understand your real pain points and what they cost you
- Transform from outside-in
- Produce a business case that meets needs as it assures stakeholders
Every business and contact centre is different. We support change projects every day and have learnt a lot. From avoiding common pitfalls through to cultural acceptance.
Hear tips and advice from industry experts. Chris Rainsforth, The Forum CX industry expert and Ian Harrison Contact Centre Operations Manager at Eurotunnel will share their views.
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