Back to the future

What we’ve learnt from the history of contact centre innovation

It may seem as if we’re more tech-savvy now than we were fifty years ago, but is this really the case?

It’s true that we’ve become more adept at identifying and developing useful technologies, but the pace of adoption today is still relatively slow.

Read our short report to discover what we’ve learnt from the history of contact centre innovation.

Download the report here.

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