[Podcast] Digital Process Automation: changing the landscape of Digital Transformation
With guest speaker Rob Koplowitz, Forrester
Companies such as Amazon, are a shining example of end-to-end automation. So how do you keep up with that level of customer expectation? Especially when you have legacy systems and integrations slowing you down.
As many CIOs look to digitally transform, this is driving demand for software development. But many projects are failing. In this
we look at why they fail and the part process plays in successful transformations.
Richard Farrell, CTO at Netcall is delighted to be joined by Rob Koplowitz, VP and principal analyst at Forrester Research to get his views on digital process automation (otherwise known as DPA). And its impact on customer experience.
Rob discusses his recently published
report on DPA. He gives us the key highlights and looks at the differences between Digital Process Automation and Business Process Management. And we look at how technologies such as Low-code, Robotic Process Automation and AI can play a part in your automation strategy.
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