[Podcast] Digital Process Automation: changing the landscape of Digital Transformation
Rob Koplowitz, VP, Principal Analyst serving application development and delivery professionals
Rob’s research focuses on digital process automation as well as artificial intelligence and cognitive computing. Rob returns to Forrester after leading IBM’s strategy for integrating Watson into the company’s collaboration services. Prior, he was a vice president, principal analyst with Forrester where he was a leader in collaboration and enterprise social research.
Richard Farrell, Chief Technology Officer at Netcall
Richard began his career in contact centres in the mid-1990s working in contact centre management. Creating operational procedures, opening new sites, closing old sites, specifying solutions, and managing procurements and deployments.