Paul Bermingham, Director at Advent Insurance Management
Advent’s Paul Bermingham talks through the market’s need to ensure that customer and user journeys are at the heart of processes. Paul shares his experiences of helping organisations to implement change, without disrupting business as usual. Watch the video to discover what he had to say on the market's most pressing issues.
Professor Roger Maull, Exeter University
We also welcomed Professor Maull who shared his views on striking the balance between the ‘state of the art’ and the ‘state of the practical’. Watch his presentation to discover how you can apply McKinsey's three horizons model to your own change projects.